Terms and Conditions of Adoption

by David Lowbridge

Welcome to the DJL Exotics

We are happy to answer any questions you may have. Our animals are brought up in a family environment with regular attention throughout the day and we keep detailed care records.

We have some terms and conditions to ensure the best for our animals and to ensure consistency with our adoption process. Our terms and conditions are as follows:

1. Don’t be offended if we ask lots of questions. We’re only trying to ensure the best match for you and the animal.

2. Please be courteous with all messages to other members of the community and ourselves. Any negative, abusive or derogative comments will be deleted and you may be blocked from this page.

3. Due to Facebook rules, we can’t openly advertise any animals that are available. We will state who has been born/hatched and you can enquire about their availability via PM, phone or email.

4. Any animal that you wish to offer a home to will need a reservation. Regardless of the final re-home fee, the non-refundable deposit is £35. This must be paid within 24 hours of letting us know of your intention to adopt. This is to be paid via PayPal (you can use a debit/credit card with PayPal, you don’t need an account).

5. Any other payments due (if necessary) must be completed by 72 hours before pick-up/collection.

6. Once reserved, you will need to either book a collection date and time within 72 hours unless you’re arranging a courier with us. Otherwise, your payment will be refunded (minus £1 admin fee for PayPal charges) and reservation cancelled.

7. Once reserved, you will receive regular updates (1-2 per week) with photos until departure. You can opt out of these, please let us know your preferences.

8. We guarantee the health of the animals for 48 hours after delivery/pick-up.

9. We do allow couriers for any member of the collection. There is an additional cost which will depend on your location and the specialist courier. We do not courier outside of the UK at present.

10. Guinea Pigs and Skinny Pigs leave for their new home with health records, hay, a week’s food and an adoption certificate.

11. Reptiles will leave with their new home with a health records and an adoption certificate.

12. We are happy to provide all details of current supplies used for the care of any of our animals.

13. We reserve the right to reject any adoption with just cause. The welfare of the animal must come first.

Thank you for your time. If you have any questions, please feel free to contact us via Facebook, phone or email.